PAYMENTS & CANCELLATION POLICY

For all the services contracted, certain advance payment should be made to hold the booking, on confirmed basis & the balance amount can be paid upon arrival, but definitely before the commencement of the services. Management personnel hold the right to decide upon the amount to be paid as advance payment, based on the nature of the service & the time left for the commencement of the service.

Apart from above in some cases like Special Train Journeys, hotels or resorts bookings during the peak season (X-Mas, New Year), full payment is required to be sent in advance.

In the event of cancellation of tour / travel services due to any avoidable / unavoidable reasons we must be notified of the same in writing. Cancellation charges will be effective from the date we receive advice in writing, and cancellation charges would be as follows: 

60 days prior to arrival: 10% of the Tour/service cost 

45 days prior to arrival: 20% of the Tour/service cost 

25 days prior to arrival: 25% of the Tour/service cost 

15 days prior to arrival: 50% of the Tour/service cost 

07 days prior to arrival: 75 % of the Tour/service cost

LESS THAN 7 DAYS : NO REFUND

In case of Special Trains Journeys and peak season hotel bookings a separate cancellation policy is applicable (which can be advised as and when required).

Refund for hotel payment will follow the hotel’s cancellation policy Train tickets cancellations will follow the Railway’s policy Flight tickets cancellations will follow the airlines company policy in case you cancel the trip after commencement, refund would be restricted to a limited amount only which too would depend on the amount that we would be able to recover from the hoteliers/ contractors we patronize. For unused hotel accommodation, chartered transportation & missed meals etc. we do not bear any responsibility to refund. 

Please note that after the finalization of the Tour/ service Cost, if there are any Hike in Parking fees of monuments / museums, Toll, Taxes, fuel cost or guide charges – by Govt of India, the same would be charged as extra.

For all complaints, suits, claims or disputes of whatsoever nature relating to any products offered by MTS Cab, will be under the exclusive jurisdiction of Court of Dehradun.